Customer Service is our #1 Priority.

OUR PEOPLE

Experienced, personal and attentive service.

Our people make the difference. They are experienced in doing projects of all shapes and sizes. They’ve “done it” and “seen it” all! They’re attentive to detail. Our staff is highly tenured throughout our entire organization: in customer service, production, warehousing and management. Your job will never be handed off to a “rookie.”

Sisk employees are caring, concerned men and women who want to do a good job for you. Simply put, you will not find a better staff to entrust with your work.

We’re proud of our people!

OUR FACILITY

OUR SYSTEMS

We’ve invested heavily in our systems and our technology, and we’re proud to offer you the benefits.

Web-based Inventory Management: Our clients rely on Sisk’s state-of-the-art order entry and inventory management system. It gives you access to real-time inventory levels and reporting such as quantity-on-hand, activity & usage by date range, re-order points, components for kit set-ups and backordered items. (Any of these reports can be downloaded into Excel.)

You have access to tracking information from your order screen directly to the carriers. We also provide a variety of automated email notifications to assist you in monitoring the progress of your orders and managing your inventory.

Sisk’s Efficient Warehouse Management systems include a Wireless Network & Bar-coded Inventory Management: Using hand-held barcode scanners to pull product ensures the accuracy of the pulling/picking operation, controls the movement of products throughout our warehouse- in real-time, and allows you to log-in and monitor the status of your orders/jobs in progress.

Web-based Order Entry: Your internal and external reps have the ability to place orders directly into our system for fulfillment. We can create and manage a “shopping cart” style order web site for you, your customers or members to order products & literature directly. Placing the orders directly into the system that manages the inventory and processes the orders saves time, while allowing the order to reach its destination sooner.

Postal Presort Software: Processing your data files through industry leading postal presort software assures that you will be mailing clean addresses that will get delivered, while reducing returns for inadequate addresses and receiving the maximum postal discounts available.

We move things in real time and let you see their status. As a Sisk client, you can log in and check the status of your jobs and orders. You can view your inventory status at any time. You can track shipments all the way out to the carrier. Now that’s service!

OUR PROCESSES

This is how we meet and exceed expectations, time and time again.

With years of experience in projects and programs similar to yours, but all of them unique in their own way, we have developed flexible processes that work for every size and type of program that comes our way.

We’ve captured the similarities among programs and developed a series of best practices that make your jobs run more efficiently. From the time your file hits IT, to Customer Service, Warehouse and finally Production, these processes allow us to meet or exceed your expectations. For instance:

File processing: All files are coordinated with your Sisk Account Executive and our IT Department. We will receive files and process them for Postal Pre-sorts based on your mailing instructions, or for parcel shipments through various carriers.

OMS: Files are then imported into our Order and Inventory Management system, where the order is created, inventory adjusted, warehouse pull sheets and production worksheets are generated. Order status & tracking as well as inventory levels and activity are available via the web in real time. Several automated e-mail notifications are available to you to assist you in managing your inventory and order shipments or mailings.

Variable Data Print and Personalization: We can manage and manipulate your files with 100% accuracy to produce the exact personalized communication you require. Whether it’s personalized letters, replies, member cards or certificates, we can produce it.

Production: Tried and true processes practiced throughout our warehouse and production operations allow us to handle the largest or smallest jobs in a uniform and orderly fashion. On time and accurate. Meeting or exceeding your expectations is our commitment to you.

Pick-n-Pack: We use a 3 step process for Quality Control. We maintain three cross-trained groups of individuals, each with specific expertise.

In each step we are verifying the correct quantity and accuracy of the item, including color, size and other details.

When you need accuracy, you need Sisk.

OUR CLIENTS